The access to the customer and tech support that a cloud hosting company offers will tell you a lot about the services they provide as well. In the event that you are allowed to use just email messages and tickets, you have almost certainly come across some reseller not the website hosting supplier. When this is the case, you'll have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the real web hosting company for additional assistance. When the supplier offers various means of communication with quick response time available at any moment, they are almost certainly the top provider, not a reseller. Which means that you'll reap the benefits of prompt assistance and quality support since they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it is generally much better to have the option to communicate with your web hosting company right away via your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We provide 24/7 customer, billing and tech support for all our Linux cloud hosting. Even if you aren't our client yet and you have some questions, we will assist you promptly and supply you with the needed information, to give you a choice to make an informed decision when you get a new website hosting account. We are available at any time, including holidays and weekends, and we supply numerous options for communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we now have multiple phone numbers worldwide, therefore you will be able to call the one which is closer to you. The maximum response time for your e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for days to get support for any kind of task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you obtain a semi-dedicated server account from us as we have phone and live chat support for billing, pre-sales and general queries. Our agents can help you find the right plan or supply you with information about our servers, in order to confirm if the system requirements for your sites are met. When you're an active client, you can also contact us via electronic mail or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that any time you use these two ways of contact, you'll receive a response within less than an hour and that’s 24/7, including weekends and public holidays. In case you have used the web hosting services of other service providers, even large ones, you are able to compare the reply time as it ordinarily takes a whole day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer features 24/7 customer and technical support, therefore if you encounter any trouble with the pre-installed software on your machine or you have any kind of pre-sales or basic questions, you're able to get in touch with us at any time, even weekends and holidays. For your convenience, we provide different ways of communication - telephone support with several local numbers internationally, live chat, email messages as well as a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems as it will be easier to keep track of what is going on. The maximum warranted reply time for all the e-mail messages and tickets is sixty minutes, yet it hardly ever takes that long to get help. When you acquire the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We know how important it is to have timely support in general, let alone if you operate an entire server, so each dedicated server that we supply comes with 24/7 support with one-hour response time warranty whatever the situation. This service is 100 % free for all issues with the server or the software that was installed from our administrators through the setup, therefore you can contact us as many times as you'd like, even during holidays. You can either open a support ticket from the billing section or you can send an email, and the actual reply time for both rarely surpasses 30 mins since we have administrators available twenty-four hours a day. In case you want general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on as many as 3 different continents or you may use our live chat service and speak to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you're able to add to your server package through the billing Control Panel.