There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you will always find regardless of which company you choose is a support ticket system. It is the least complicated communication method for different reasons. In case no help desk support team representative is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably hit home. You can also copy ‘n’ paste large pieces of information without having to worry about printing mistakes, and if a particular problem needs more time to be fixed or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they’re usually separate from the hosting platform, which suggests that if you have to supply info or to follow directions, you will have to use at least two separate admin interfaces and this number could increase if you want to manage a number of domains. Besides, many web hosting providers reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time whilst waiting for an answer.
Integrated Ticketing System in Cloud Hosting
In contrast with what you may find with lots of other web hosting companies, the trouble ticket system that we use with our Linux cloud hosting is an indivisible part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not need to remember several user names and passwords, as you will be able to manage both your tickets and the web hosting account itself from a single location. So, if you’ve got an enquiry or confront a complication, you can contact our customer care staff representatives immediately. Our system comes with a clever search option. This suggests that even if you’ve sent a plethora of tickets over the years, you’ll be able to find the one that you need without much effort. Also, you can check knowledge base recommendations for resolving commonly encountered complications.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is more efficient to manage everything in a single place, which is why we’ve implemented a ticketing system into the in-house built Hepsia Control Panel, which is available with every single semi-dedicated server package. This will allow you to manage the correspondence with our client service team along with your server, so you won’t need to memorize additional log-in credentials for another interface. You’ll be able to send a new ticket or to track the status of an old one with less than a couple of clicks of the mouse while you are browsing the content hosted in your semi-dedicated account. You can also look through older tickets using an intelligent search function or read applicable FAQ articles, which include solutions to commonly encountered issues. The built-in trouble ticket system is strictly monitored 24x7 with the maximum response time being only 1 hour, so there will always be somebody to assist you.