In case you’re a website owner, a problem can always crop up and it doesn’t automatically have to be associated with the hosting service. For example, something may go wrong when you update a web-based app or some vital data can be modified or deleted unintendedly. Irrespective of what the nature of the problem may be, you will need to get in touch with the respective customer service team and request them to restore a backup or to help you troubleshoot the problem that you’re confronting. How fast they will do it will determine how much time your sites will be offline. For certain sites like social networking sites or shopping portals, an oft-repeated downtime interval often means lost customers and money. Therefore, it is crucial to use the services of a company that provides not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting come bundled with a 60-minute response guarantee, so irrespective of what enquiry or problem you might have, we’ll always be there to help you. As a matter of fact, it seldom takes more than half an hour to get a problem resolved or an enquiry answered, and this is valid for both sales and technical matters. Our support team representatives are available 24x7, even on weekends and legal holidays, which suggests that you’ll obtain immediate assistance at any time. We realize precisely how costly time can be, so by the time we reply to your email or trouble ticket, we’ll have investigated the matter and, in case we haven’t figured out a solution, we will give you more info on what you need to do on your end – if the case requires it. With our support services, you can rest assured that there will be somebody to lend you a helping hand immediately, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our prompt support service. You’ll obtain a reply to any ticket submitted via the hosting Control Panel or e-mail sent to our client and technical support staff within the hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes far less time to explore and troubleshoot a problem. We’ll supply you with more details in case the solution involves something that needs to be done on your end. If you touch base with us during weekends or official holidays, the response time will be precisely the same and given that our support staff is available around the clock, you will receive instant assistance for any general, technical or billing issue no matter what time it is.