You'll find plenty of cloud hosting companies on the market today, still most of them are resellers who have minimal resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you will receive via this particular way of communication may vary based on the provider - several of them provide dedicated telephone support, various others offer basic and customer support only since some matters are more time-consuming and it would be far easier to be resolved through a ticket, particularly when the issue has to be escalated. Still, it is good to know that you could always reach your web hosting provider because there're various small matters which can be managed effectively and in a very timely manner with a call, not mentioning that you will be able to get additional info regarding the services before you become a customer.
Phone Support in Cloud Hosting
We know that being able to talk to a live consultant is very important, so we have 3 support lines around the globe (UK, USA and Australia) and you are able to contact us on the phone for 14 hours a day. In case you consider getting one of our Linux cloud hosting, for example, you're able to give us a call and find more about our services before placing your order to be sure that we do match all of the system requirements for your websites. Following the purchase, you can get in touch with us about all of the sales or billing issues you may experience, or receive any type of general or basic tech info that you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you can use the ticketing system, that will make it easier to keep track of the communication along with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there will always be someone to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you wish to learn more about our plans, you have some billing issue or some general problem, you can just give us a call. Though some more complicated matters could require a support ticket in order to give time to our technical support team to analyze, we can help you with a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the USA, the UK and Australia, we have local telephone lines in these countries as well. In case you are in another country, we have a global number where you will be able to get in touch with us.