Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • All your assistance requests will be dealt with in no more than 60 minutes after the ticket or e–mail is received. If your issue needs additional assistance from a system administrator, we’ll direct the trouble ticket or the email to the person in charge, in a timely manner and we will leave a note to inform you that more time will be needed for arriving at the optimal solution. And if you order the Managed Services package, all of the server management tasks included there will be performed whenever you wish.

  • Top quality support service

  • A Top–Notch Technical Support Service

  • We’ll be online for you 24x7 to respond to any questions that you may have related to our Web Hosting Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated web hosting server. If you also need support with server administration procedures, you can make use of our Managed Services package, which includes data backup storage space, OS updates every week, server monitoring and restarting services, as well as installation and problem troubleshooting procedures.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have provided our Web Hosting Control Panel with an in–depth knowledge base, which offers exhaustive explanations of all its features and functions. In addition, we have prepared detailed video tutorials that will further show you how to perform a certain task or solve a commonly experienced problem. All the how–to articles and the tutorial video clips are easily reachable from each Web Hosting Control Panel section via the Videos and Help buttons situated in the upper right corner.